Airline Company not issuing experience certificate

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Airline Company not issuing experience certificate

Binita singh
I was working with an airline in 2011 and resigned in 2013.I resigned on immediate basic due to medical reason.I was on bedrest due to back problem. My resignation mail stats the problem that I was facing and that being the reason of me not serving a notice period. With a medical document attached to it.
I received relieving letter from company and clearance form.
I was not working after resignation for one year. And then joined another airline in 2014.Now I wish to join another airline as they are giving me senior position. For which they need a certificate from the airline stating that I have flown for 1000 hours. But my ex airline refuses to provide it to me saying that is a company policy that if you resign on immediate basis you will not be provided with the document.
HR says they are ok giving it to me as I have mailed them all the documents that proves that my resignation of genuinely on medical grounds.
But my reporting manager not allowing them to release it.Also my contract says that if I fail to give notice period, I will have to pay some amount to the company by cheque to avail of relieving and experience letter. So why are they refusing. Are they correct by doing that please help.